Refund and Returns Policy for Oseodent
At Oseodent, we are committed to providing our customers with the highest quality products and exceptional service. We understand that there may be occasions when you need to return an item. Please review our return policy below:
1. Return Window
- Time Frame: Items must be returned within 1 day of delivery. After this period, unfortunately, we cannot offer a refund or exchange.
2. Conditions for Return
- Original Condition: To be eligible for a return, the item must be unused, in the same condition that you received it, and in its original packaging.
- Proof of Purchase
: A receipt or proof of purchase is required to process the return.
3. Non-Acceptable Returns
- Mind Changes: We do not accept returns or exchanges due to change of mind. Please ensure that you are certain of your purchase before finalizing the order.
4. Damaged or Defective Items
- Inspection: If you receive a damaged or defective item, please contact us immediately upon receipt. We will inspect the issue and arrange for a replacement or refund as necessary.
- Evidence: Please provide photographic evidence of the damage or defect to expedite the process.
5. Return Process
- Contact Us: To initiate a return, please contact our customer service team at
sts.surgical@gmail.com and phone is+1(646)575-6760 within 1 day of receiving your order.
- Return Authorization: Our team will provide you with a return authorization number and instructions on how to return the item.
- Shipping: You will be responsible for paying for your own shipping costs for returning the item unless the item is defective or damaged.
6. Refunds
- Processing Time: Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days.
7. Exceptions
- Sale Items: Only regular-priced items may be refunded. Sale items cannot be refunded.
8. Contact Information
For further assistance, please contact our customer service team at:
- Email: sts.surgical@gmail.com
- Phone:+1(646)575-6760
Thank you for shopping with Oseodent. We appreciate your understanding and cooperation with our return policy.