Return Policy
At Oseodent, we are committed to providing excellent customer service and ensuring your satisfaction with every purchase. Please review our return policy below:
1. Return Eligibility
- Timeframe: Returns are accepted within 7 days from the date you receive your order.
- Condition: The item must be unused, undamaged, and in its original condition with all packaging and tags intact.
2. How to Initiate a Return
- Notification: Please notify us via email at [Insert Email Address] within the 7-day return period.
- Details Required: Include your order number, product details, reason for the return, and, if applicable, photos of the product.
- Approval: Once we review and approve your return request, we will send you instructions on how to return the item.
3. Refunds and Exchanges
- Refunds: Once your return is approved and inspected, a refund will be processed to your original payment method within 4.
- Exchanges: If you prefer an exchange, we will assist you based on the availability of the requested item. If the item is out of stock, we may offer a refund or store credit.
4. Non-Returnable Items
For health and safety reasons, certain items such as opened or used products are non-returnable.
5. Customer Information Security
At Oseodent, we take the privacy and security of your personal information seriously. All customer details shared with us for returns, exchanges, or refunds are secure and protected under our privacy policy.
For further questions or assistance, please contact us at sts.surgical@gmail.com